Return & exchange
CHANGED YOUR MIND? IT'S OKAY!
You can return a product of proper quality within 14 days from the date of receipt of the order when purchasing from the online store.
If the item does not fit you in size, color, style, or shape, you can also return it within 14 days from the date of purchase in our stores.
The return of a product of proper quality is carried out if the item was not in use, its presentation, consumer properties, factory labels are preserved, and there is also a sales receipt or cashier's receipt.
When returning to the online store, processing takes up to 10 business days from the date of receipt of the return package. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The term for crediting funds depends on the issuing bank.
Important! The following items cannot be exchanged or returned: underwear, stockings, socks, swimwear, bodysuits, leggings, leggings, and other sewing and knitted underwear and hosiery, as well as samples, marked sample.
The online store has the right to refuse to return in cases of violations of the conditions for preserving the presentation, in which case all costs for the delivery of the return are borne by the consumer
If you still have questions, please reach us at and by the phone number +380931091028